سياسة الاستبدال والاسترجاع

Replacement and Return Policy In order to protect the rights of the customer and the store, and due to the nature of the products displayed in Lamsa and Tuhfa store, all orders sold through the store are non-refundable and non-exchangeable after completing the purchase, except in very specific cases according to the following conditions. This includes store products such as paints, grips, improved sticks, prayer beads, and accessories. First: Accepted cases for exchange or compensation only Requests for exchange or compensation are accepted only in one of the following two cases: - If the product arrives damaged - If the product arrives incorrectly and different from the confirmed order Second: Mandatory conditions for accepting the request To consider an exchange or compensation request, all the following conditions must be met: - Notify the store within no more than 24 hours from the time of receipt of the shipment - Send clear photos of the product and the outer packaging showing the damage or error - The product must be in its original condition without use, opening, or testing - The product must be complete with all its accessories and original packaging - The damage or error must have occurred before receipt or during shipping, not due to misuse after receipt Third: Cases not covered by exchange or return The customer has no right to request an exchange or return in the following cases: - Lack of desire for the product after purchase - Personal preference regarding scent, taste, or preference - Opening the package or using the product or testing its contents - Requesting an exchange or return after the specified deadline - Entering an incorrect shipping address or incorrect contact number - Not receiving the shipment from the shipping company or delay in receipt - Any damage resulting from poor storage or misuse after receipt - Slight differences that do not affect the product's essence, such as minor differences in shape, packaging, or color shade caused by photography or printing Fourth: Products of offers and discounts All products sold within offers, discounts, packages, clearance, or promotional gifts are non-refundable and non-exchangeable, except if the product arrives damaged or incorrect. Fifth: Processing mechanism After reviewing the request and verifying the report, the store has the right to take one of the following actions depending on the case: - Replace the product - Compensate the customer - Reject the request if it is found to be unjustified or not meeting the conditions Sixth: The store's right The store reserves the right to refuse any exchange or return request that does not comply with this policy or does not provide clear proof of damage or error.